Privacy Policy

Last updated · 2026-10-10

This document explains how we collect, use, store, and safeguard your personal data.

Overview

This Privacy Policy describes the policy of SC NEOHOST SRL, headquartered at Str. Morilor Nr. 215, Galați, Romania, email contact@neohost.ro, regarding the collection, use and sharing of personal data when you use our website (www.neohost.ro), referred to as the "Service". By accessing and using the Service you agree to the collection, use and sharing of the information provided in accordance with this Privacy Policy. If you do not agree, please do not access or use our Service.

We may update this Privacy Policy at any time without prior notice and will publish the revised version together with its effective date. The revised policy becomes effective 180 days after publication for users who accepted the previous version. Accessing or using the Service after that date constitutes acceptance of the revised Policy. Please review this page periodically.

A. Introduction

The privacy of visitors to our website is very important to us and we are committed to protecting it. This policy explains what we will do with your personal information.
Consenting to our use of cookies in accordance with this policy when you first visit our website allows us to use cookies each time you visit the site.

B. Collection of personal information

We may collect, store, and use the following kinds of personal information:

information about your computer, including your IP address, geographical location, browser type and version, and operating system;
information about your visits to and use of this website, including the referral source, length of visit, page views, and website navigation paths;
information such as your email address that you provide when you register on our website;
information that you provide when you create a profile on our website, for example your name, profile pictures, gender, date of birth, marital status, interests and hobbies, educational details, and employment details;
information such as your name and email address that you enter to set up subscriptions to our emails and/or newsletters;
information that you enter while using the services on our website;
information that is generated while you use our website, including when, how often, and under what circumstances you use it;
information relating to purchases you make, services you use, or transactions you enter into through our website, which may include your name, address, telephone number, email address, and card details;
information that you post on our website with the intention of publishing it on the internet, which may include your username, profile pictures, and the content of your posts;
information contained in any communications that you send to us by email or through our website, including the communication content and metadata;
any other personal information that you send to us.

Contact form. When you write to us through the form on the Contact page, we use your name, email address and message only to reply to you. The message reaches the chosen department by email, and we keep it as part of our correspondence with you. To stop automatically sent messages, the form uses Cloudflare Turnstile, a Cloudflare service that checks whether the message comes from a person.

Before you disclose the personal information of another person to us, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

C. Use of your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

administer our website and business;
personalise our website for you;
enable your use of the services available on our website;
send you goods purchased through our website;
supply services purchased through our website;
send statements, invoices and payment reminders to you, and collect payments from you;
send you commercial communications for information purposes;
send you email notifications that you have specifically requested;
send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may interest you, by post or, where you have specifically agreed, by email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications);
provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
deal with enquiries and complaints made by or about you relating to our website;
keep our website secure and prevent fraud;
verify compliance with the terms and conditions that govern the use of our website (including monitoring private messages sent through our private messaging service);
any other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

Privacy settings can be used to limit the publication of your information on our website and can be adjusted using the privacy controls on the site.

Without your express consent we will not supply your personal information to any third party for their or any other third party's direct marketing.

D. Disclosure of personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

insofar as we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction);
to the purchaser (or prospective purchaser) of any business or asset that we are selling (or contemplating selling);
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

E. International transfers of data

The information that we collect may be stored, processed and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Personal information that you publish on our website or submit for publication may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this Section E.

F. Retention of personal information

This Section F sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section F, we usually delete personal data that falls within the categories set out below at the date/time set out below:
1. personal data is deleted together with the user account.
Notwithstanding the other provisions of this Section F, we will retain documents (including electronic documents) containing personal data:
1. to the extent that we are required to do so by law;
2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction).

G. Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers (protected by password and firewall).
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

H. Changes

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or through the private messaging system on our website.

I. Your rights

You may instruct us to provide you with any personal information we hold about you by emailing contact@neohost.ro.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

J. Third-party websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

K. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be persistent or session cookies: a persistent cookie will be stored by a browser and will remain valid until its set expiry date, unless deleted before the expiry date; a session cookie will expire at the end of the user session when the browser is closed. Cookies typically do not contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
1. We use Google Analytics (GA4) on this website to understand how visitors find and use it: which pages are opened, how long a visit lasts and which route led here. Analytics runs only after you accept it in the cookie banner. Before that no analytics script is loaded and no analytics cookie is set, and refusing costs you no part of the site. IP addresses are anonymised. We do not run Google Ads, and we do not use this data for advertising or profiling.
Most browsers allow you to refuse to accept cookies, for example:
1. in Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
2. in Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu and unchecking "Accept cookies from sites";
3. in Chrome, you can block all cookies by accessing the "Customise and control" menu, clicking "Settings", "Show advanced settings" and "Content settings", then selecting "Block sites from setting any data" under "Cookies".

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer, for example:
1. in Internet Explorer, you must delete cookies manually (instructions for doing so can be found at http://support.microsoft.com/kb/278835);
2. in Firefox, you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies" and then "Remove All Cookies";
3. in Chrome, you can delete all cookies by accessing the "Customise and control" menu, clicking "Settings", "Show advanced settings" and "Clear browsing data", then selecting "Delete cookies and other site and plug-in data" and clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.